Assistant Information Management OfficerUNOPS




Define the role of the position within the team, describing its leadership role, if any, it’s external/internal work relationships or contacts, the contextual environment in which it operates and the scope of supervision received, and where applicable, exercised by the incumbent.
Eight years into the Syria crisis, Lebanon remains the country hosting the largest number of refugees per capita, with nearly 950,000  Syrian refugees registered with UNHCR, about 20,000 refugees of other origins - mostly Iraqi - and Palestine refugees under UNRWA’s mandate.  There are no formal camps for Syrian refugees in Lebanon, and refugees are living in hundreds of communities and locations across the country. 

The refugee response is led by the Government and UNHCR and UNDP, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 150 UN agencies, national and international NGO partners [over 150 actors, including UN agencies, national and international NGOs and Ministries] in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and vulnerable Lebanese communities. The Lebanon Chapter of the Response Plan falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component.

The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and is currently operating with around 650 staff. Aside from the country office in the capital city of Beirut, UNHCR has field offices in Mount Lebanon, Qobayat, Tripoli, Tyre and Zahle.

The AIMO will work under the supervision of the HOSO Zahle and dedicate part of her / his time to UNHCR agency-based activities, and another part to intersector and sector activities.


Describe the accountabilities, responsibilities and authorities associated with the position.
  • Design and implement an information management strategy for the SO, focusing on two objectives: facilitate the availability of data for operational and protection decision-making within SO Zahle (including needs assessment, maps, statistical and geographical data), and ensure that updated information exists, in Arabic and for authorities, on UNHCR's activities in the Bekaa.
  • Dedicate part of his / her time to support Intersector / sector IM activities.
  • Lead the interagency Information Management Task Force in the Bekaa.
  • Operationalize country-specific common data standards and promote them with partners, including UNHCR data standards and the IASC Common Operational Datasets.
  • Compile, aggregrate and analyze data and information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data.  
  • Support the operation in the analysis of processed data and information and perform data quality and consistency control. 
  • Facilitate the analysis of cross-border information between relevant countries.
  • Assist in training staff involved in information management activities, including data collection and data entry teams.
  • Support and leverage geographic data for map production and use in geographic information systems (GIS).
  • Share UNHCR data with partner agencies and maintain Portal data and information in-line with agreed frequencies.
  • Provide technical Information Management support to Needs Assessment processes, specifically in data collection, processing/collation and analysis.
  • Once the strategy is ready, the AIMO will establish a quarterly action plan with well-defined deliverables which will be reviewed regularly.
  • Perform other duties as required. 


Define the educational background, the relevant job experience and the language(s) that are essential to perform the work of the position.
  • Undergraduate degree in information technology, demography, statistics, social sciences or any related area. 
  • Knowledge of the UN system and the humanitarian community. 
  • Proven skills to analyse statistical information.
  • Ability to formulate IM-related technical requirements and Operating Procedures.
  • Experience with handling confidential data and demonstrated understanding of different data collection methodologies. 
  • Excellent knowledge of English and UN working language of the duty station if not English
  • At least 3 years of relevant work experience. Information Management experience in the humanitarian field would be an asset. 


Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.
  • Advanced Excel skills (e.g. pivot tables, functions, etc.)
  • Mapping and geolocation skills
  • Visual design of information products, such as Dashboards. Graphic design competencies are an asset.
  • Ability to lead teams.
  • Is objective-oriented, has very good planning and time management skills and works autonomously.


Only short-listed candidates will be contacted.  UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.


  • Job Title: Assistant Information Management Officer
  • Location: Zahle, Lebanon
  • Position Number: ZAH197
  • Type of Contract: UNOPS
  • Grade: NOA
  • Supervisor Position, Title & Grade: 10021237, Head of Sub Office, P5
  • Deadline for applications: 2019-04-23