Assistant WASH/Shelter OfficerUNOPS




Define the role of the position within the team, describing its leadership role, if any, it’s external/internal work relationships or contacts, the contextual environment in which it operates and the scope of supervision received, and where applicable, exercised by the incumbent.
Eight years into the Syria crisis, Lebanon remains the country hosting the largest number of refugees per capita, with nearly 950,000  Syrian refugees registered with UNHCR, about 20,000 refugees of other origins - mostly Iraqi - and Palestine refugees under UNRWA’s mandate.  There are no formal camps for Syrian refugees in Lebanon, and refugees are living in hundreds of communities and locations across the country. 

The refugee response is led by the Government and UNHCR and UNDP, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 150 UN agencies, national and international NGO partners [over 150 actors, including UN agencies, national and international NGOs and Ministries] in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and vulnerable Lebanese communities. The Lebanon Chapter of the Response Plan falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component.

The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and is currently operating with around 650 staff. Aside from the country office in the capital city of Beirut, UNHCR has field offices in Mount Lebanon, Qobayat, Tripoli, Tyre and Zahle.

The Assistant WASH/Shelter Officer shall work within the Field Unit under the direct supervision of the Field Officer with the guidance and supervision of the Head of Office.


Describe the accountabilities, responsibilities and authorities associated with the position.
The Assistant WASH/Shelter Officer focused primarily on three main work areas:
  • Field Monitoring & Reporting: Development and adjustment of tools to ensure efficient data collection. Monitoring implementation of implementing and operational partners in accordance with sector standards and results based frameworks. Leading collection of data and information to permit a robust understanding of the WASH & Shelter sectors to inform decision making for programme management, emergency, and contingency planning. Providing support to capacity building initiatives.  
  • Programme & Implementing Partner Management; Development of partnership agreements in line with WASH and Shelter needs, sector standards, and results based frameworks. Provision of assistance and guidance to the development of WASH & Shelter interventions. Implementation and monitoring of interventions and activities of implementing partners in accordance with targets, sector standards, results based frameworks and best practice procedures. Design and development of capacity building initiatives to enhance response ability of staff and implementing partners. Prioritization of interventions in conjunction with national WASH & Shelter colleagues. 
  • WASH & Shelter Sector IM & Coordination:  Coordination of partners to avoid duplication of effort and to ensure adequate delivery of WASH & Shelter services. Development and updating of emergency and contingency plans. Development and coordination of sector strategies, mapping of needs, and gaps. Communication and collaboration with IP’s, OP’s, UN agencies, and government stakeholders. Ensuring effective collection of data, analysis, and interpretation and sharing of information between partners. Negotiation on behalf of UNHCR.


Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring
  • Provide clear guidance on standards for shelter and WASH, including minimum emergency standards to meet basic and essential needs. 
  • Adapt internationally accepted WASH and Shelter standards, policies, and guidelines according to the unique situation of UNHCR’s persons of concern in Lebanon; 
  • Plan, implement and supervise WASH/Shelter related needs assessments using data collection software; 
  • Manage analysis and interpretation of data concerning the WASH/Shelter activities to prepare reports and inform WASH/Shelter programme decision making; 
  • Undertake daily field monitoring visits to both UNHCR funded and non-funded (operational) WASH/Shelter partners; 
  • Prepare field monitoring reports for the WASH & shelter officer and UNHCR management; 
  • Prepare WASH/Shelter referrals for UNHCR funded and non-funded (operation) WASH/Shelter partners; 
  • Review the quantity and quality of water/sanitation services and shelter conditions in informal settlements, sub-standard buildings, collective shelters, and host communities; 
  • Respond quickly and efficiently to WASH/Shelter needs as a result of evictions. 
  • Design, plan, and supervise programmes undertaken by UNHCR funded WASH/Shelter partners to ensure quality, cost effectiveness, sustainability and environmental soundness in their implementation; 
  • Provide support in ensuring that specifications, bills of quantities and drawings are produced in a technically sound and standardized manner and establish monitoring and evaluation tools to ensure that works are implemented according to plans and completed within the designated timeframe. 
  • Manage UNHCR funded WASH/Shelter partners; 
  • Prepare sketches, designs and budgets to assist UNHCR funded WASH/Shelter partners in programme design, planning and implementation; 
  • Assess tenders prepared by UNHCR funded WASH/Shelter partners; 
  • Provide sound technical WASH/Shelter advice to both UNHCR funded WASH/Shelter partners and sector operational WASH/Shelter partners; 
  • Identify technical support training needs of UNHCR and sector WASH/Shelter partners and support in planning and implementation of same; 
  • Ensure that WASH/Shelter interventions undertaken are to agreed standards; 
  • Promote community involvement and participation in all the different stages of the WASH/Shelter project cycle 
  • Prepare weekly, monthly and inter-agency reports in a timely manner; 
  • Assist in the development and maintenance, across WASH/Shelter agencies, a common strategic framework and appropriate technical guidelines for the WASH and Shelter sector response; 
  • Manage coordination of all WASH/Shelter referrals 
  • Identify geographical and thematic gaps in WASH/Shelter service delivery and facilitate appropriate response to those gaps via implementing and operational WASH/Shelter partners; 
  • Advocate for access for refugees and other persons of concern to WASH/Shelter services in national and regional plans and proposals; 
  • Liaise and coordinate technical activities with local authorities (municipalities), community representatives, and other agencies engaged in the WASH/Shelter sector; 
  • Actively participate in WASH/Shelter sector coordination meetings at local and national level; 
  • Assess and report upon activities undertaken in the field by both UNHCR funded and non-funded WASH/Shelter activities; 
  • Assess and adapt approaches taken to WASH/Shelter related interventions with a view to improving WASH & Shelter sector performance; 
  • Maintain a strong understanding and awareness of developments in the WASH/Shelter sector and present same at WASH/Shelter working groups; 
  • Liaise with other sectors, particularly health, field, CSMC and protection to locate, plan, implement and monitor WASH/Shelter activities; 
  • Prepare contingency and preparedness plans to ensure that the WASH/Shelter sector is ready and capable to respond to changes in the situation such as a new influx of refugees or outbreaks of water related diseases 
  • When required, represent UNHCR in meetings related to WASH/shelter and liaise with local authorities, NGOs, IPs and other stake holders on WASH/shelter issues


Define the educational background, the relevant job experience and the language(s) that are essential to perform the work of the position.
  • University degree in water and sanitation engineering/ water resources development, architecture, civil/structural engineering and/ or postgraduate degree in one of the civil engineering disciplines (water supply and/or hydrology) or sanitation/ hygiene engineering.
  • Minimum of 4 years of professional working experience in Wash/Shelter engineering related field in developing countries dealing with large scale WASH/Shelter activities/ interventions;
  • Ability to coordinate a range of diverse actors and WASH/Shelter activities/interventions to achieve programme objectives;
  • Demonstrated experience in organizing and conducting training activities and information campaigns in the areas of environmental sanitation, water quality, bore-hole drilling, vector control and associated WASH/Shelter technologies;
  • Proven technical expertise in area of WASH/Shelter assessment including data collection surveys, programme implementation, monitoring and evaluation;
  • Field experience in responding to emergencies working with relevant governmental technical departments and various organizations. 
  • Good knowledge about construction and particularly rehabilitation and conversion of existing buildings. Any specific additional knowledge about electricity work, water and sanitation system will be an asset.
  • Good knowledge of site surveying and experience in undertaking related topography assessments/ feasibility studies for site identification and environmental impact studies whilst using surveying tools (including GPS equipment, GIS software).
  • Prior experience in the design of camp master plans including layout of shelter plots, roads, communal infrastructures and basic services.


Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.
  • Experience in programme implementation, monitoring and evaluation;
  • Knowledge and experience of working with local partner agencies with a capacity to provide formal and informal training;
  • Knowledge of local institutions
  • Proficiency in computer software such as Excel, Powerpoint, Word AutoCAD and GIS. 
  • Excellent knowledge of English (written /oral /comprehension) and Arabic is essential;
  • Proficiency in project management;
  • Excellent communication skills



Only short-listed candidates will be contacted.  UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.


  • Job Title: Assistant WASH/Shelter Officer
  • Location: Mount Lebanon, Lebanon
  • Position Number: MTL012
  • Type of Contract: UNOPS
  • Grade: NOA
  • Supervisor Position, Title & Grade: 10019779, Field Officer, P3
  • Deadline for applications: 2019-07-25