Senior Resettlement AssistantUNOPS




Define the role of the position within the team, describing its leadership role, if any, it’s external/internal work relationships or contacts, the contextual environment in which it operates and the scope of supervision received, and where applicable, exercised by the incumbent.
Eight years into the Syria crisis, Lebanon remains the country hosting the largest number of refugees per capita, with nearly 950,000  Syrian refugees registered with UNHCR, about 20,000 refugees of other origins - mostly Iraqi - and Palestine refugees under UNRWA’s mandate.  There are no formal camps for Syrian refugees in Lebanon, and refugees are living in hundreds of communities and locations across the country. 

The refugee response is led by the Government and UNHCR and UNDP, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 150 UN agencies, national and international NGO partners [over 150 actors, including UN agencies, national and international NGOs and Ministries] in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and vulnerable Lebanese communities. The Lebanon Chapter of the Response Plan falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component.

The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and is currently operating with around 650 staff. Aside from the country office in the capital city of Beirut, UNHCR has field offices in Mount Lebanon, Qobayat, Tripoli, Tyre and Zahle.

The Senior Resettlement Assistant position is located in the UNHCR Tripoli Sub-Office. Under supervision of the Associate Resettlement Officer, the incumbent’s primary role is to assist the supervisor in effective resettlement delivery in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The Senior Resettlement Assistant assesses and conducts interviews with cases for resettlement and provides important clerical and administrative support to the resettlement operation. The incumbent maintains frequent contacts with his/her supervisor and relevant colleagues to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are also required with operating partners primarily regarding referrals and follow up on documents.


Describe the accountabilities, responsibilities and authorities associated with the position.
Responsibility (process and functions undertaken to achieve results)

  • Carry out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures.
  • Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
  • Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor. 
  • Provide persons of concern with up-to-date and accurate information on UNHCR’s resettlement policies and procedures.
  • Conduct telephone pre-screening with refugees to identify eligible cases for Resettlement
  • Support as required on the Resettlement counselling desk
  • Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases.
  • Follow up on cases as requested from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on persons of concern being considered for resettlement.
  • Record and update all resettlement related actions in proGres and other relelvant case tracking systems and databases.
  • Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
  • Draft / type routine correspondence to Field Offices / Regional Offices / Headquarters.
  • Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
  • Assist in mitigating resettlement fraud by reporting suspected fraud.
  • Make referrals to other UNHCR units as well as external partners for support services and assistance as needed; record and follow up as necessary on all referrals.

Authority (decisions made in executing responsibilities and to achieve results)

  • Recommend eligible cases for resettlement consideration.
  • Provide counselling to persons of concern.

Accountability (key results that will be achieved)

  • UNHCR’s resettlement policies and standards are correctly and coherently applied.
  • Persons of concern are made aware of UNHCR’s resettlement procedures and have fair and transparent access to and participation in the resettlement process.
  • Suspected fraud in the resettlement process is promptly reported.


Define the educational background, the relevant job experience and the language(s) that are essential to perform the work of the position.
a. Education

  • Completion of secondary education with certificate/training in International Law, International Relations or related fields required.
  • Fluency in English and working knowledge of another relevant UN language or local language

b. Work Experience

  • Minimum of four years of job experience relevant to the function.
  • Prior experience working with refugees preferred.


Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.
  • Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications.
  • Completion of UNHCR specific learning/training activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop).
  • Strong analytical and drafting skills.


Only short-listed candidates will be contacted.  UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.


  • Job Title: Senior Resettlement Assistant
  • Location: Tripoli, Lebanon
  • Position Number: TRI012
  • Type of Contract: UNOPS
  • Grade: G5
  • Supervisor Position, Title & Grade: 10021642, Associate Resettlement Officer, P2
  • Deadline for applications: 2019-05-30